UK Return Policy

SALES TERMS

When you pay a BeneYOU Associate directly for inventory she/he has on hand (known as “cash and carry” purchases), your contract is with her/him. In all other cases, your Associate is arranging the sale and your contract is with BeneYOU (“we, us”), whose address and contact information is located at the bottom of this page.

Your total price will include any VAT and shipping and handling. Title to and risk of loss for the products transfers to you when the products are shipped. Delivery will be made to you within 30 days; orders are subject to availability. By law, your products must correspond with their description and any sample by reference to which they were ordered and must otherwise conform with the contract. Due to variations in printing methods, product colours in the catalogue or online may not be an exact representation of actual BeneYOU products.

If you have any questions or complaints about your order or any products delivered to you, you can contact us by post, email or telephone using the information located at the bottom of this page. If any dispute relating to your purchase is not resolved directly between us, there are a number of government approved and EU listed certified alternative dispute resolution service providers, including ProMediate (UK) Limited and others which can be accessed at http://ec.europa.eu/odr; but we are not obliged to and do not agree to have our customers’ complaints handled by these providers. Customers may also contact the Direct selling Association which operates a dispute resolution service which may be contacted via post at DSA, 30 Billing Rd, Northampton NN1 5DQ, tel 01604 625700 or, online at www.dsa.org.uk.

THE BeneYOU GUARANTEE

At BeneYOU, we want you to love and enjoy all of your products. If you are not satisfied with your purchase(s), please consider the following: 

This BeneYOU Guarantee is in addition to and does not affect your statutory rights.

REFUNDS, RETURNS AND EXCHANGES

We will accept returns of items purchased from us through the BeneYOU website or through the personal website of any BeneYOU Associate. We will not accept returns of items which are not purchased from us (i.e. purchases from third party shopping portals such as eBay, Amazon, Etsy) or purchases from the “on hand” inventory of a BeneYOU Associate, in which the customer paid the Associate directly. You must provide proof of purchase for all returns and exchanges.

You can use the returns form provided in the link below if you wish to do so or you can give us notice in some other way (e.g. letter, email, or telephone) as long as we receive a clear statement of your decision to return products.


Returns of Electric Products
BeneYOU's Mini-Heater, TruShine LED Curing Lamp and ColourCure UV/LED Curing Lamp have a six month limited warranty on materials and workmanship. Subject to your statutory rights, product failure after this limited warranty period will not be covered by BeneYOU.

RETURNS AND EXCHANGES BY POST

If you cancel your contract within 14 days of delivery of the product to you and return the products within 14 days of the cancellation date, BeneYOU will pay the cost of returning the product to us. For any product returned after that time, you are responsible for the return delivery costs. We recommend that you send your package with a carrier that can provide tracking and insurance for at least the value of the items being returned. BeneYOU is not responsible for packages lost in transit without proof of tracking.

To return or exchange an order by post, please include a copy of your proof of purchase and use this address:

JAMBERRY
HAVENWEG 16
6006 SM WEERT, NL

NOTICE OF THE RIGHT TO CANCEL

BeneYOU hereby gives you the following notice of cancellation rights:

1. You have the right to cancel this contract within a period of 14 days from the date of delivery of the products to you without giving any reason by providing a clear statement of your decision to cancel to BeneYOU unless your purchases are “cash and carry”, in which case your clear statement should be given to your Sales Associate. (see above explanation under Sales Terms).

2. To meet the 14 day cancellation deadline, it is sufficient for you to send your cancellation notice to us before that cancellation period has expired.

3. You must send off the goods within 14 days of giving your notice of cancellation.

4. If you meet the above requirements we will refund you without undue delay and not later than 14 days from the day you return the products to us. We will refund you by the same means of payment that you used for your initial transaction and you will not incur any charges for that refund. We may withhold your refund until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.

CONTACT INFORMATION

Fulfillment and Returns Address: 

JAMBERRY
HAVENWEG 16
6006 SM WEERT, NL